Refund Policy
We offer custom art, thus, we spend a large amount of time creating each piece. Due to the custom nature of all of our products at Designby.ain, we are unable offer returns as your art is custom to your picture. Thanks for shopping at Designby.ain. If you are not entirely satisfied with your purchase, we're here to help.
Damaged orders due to courier are non-refundable.
Shipping
All the prices are exclusive of delivery charges. The shipping fee (all around Malaysia) will be shouldered by the client. For production & shipping estimated will be 2-5 weeks after closing the batch date (Pre-Order). For orders that would be shipped out by Lalamove, client will be responsible for the booking of self pick-up. For orders that would be shipped via third party courier (J&T or Pos Laju), we will be the one to book for you.
Contact Us
If you have any questions on your item please do contact us. Thank you 🤎